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RCA Step 4: Solution Selection

Often, once the cause(s) of the problem have been identified, the solution to be put into place is very clear - as with the damaged packaging example above. At other times, however, the team may identify several options.

If the solution is not clear and requires some creative thinking, in this step the team would first use a brainstorming process to generate options. Once a list of viable options is identified, the team needs to select a solution.

There are several different tools (e.g., paired analysis, decision matrices, etc.). No matter what method is used, prior to making the decision, it is a good idea to discuss the criteria that is important in making the decision. One important criteria is that hte solution should be workable for all stakeholders.

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